The initial responsibility for the investigation and resolution of student complaints resides with the University of Connecticut.

The University of Connecticut’s Undergraduate Grade Appeal process may be found at: http://catalog.uconn.edu/academic-regulations/grade-information/.

University of Connecticut students enrolled in an online graduate program or online graduate-level certificate program may access additional complaint process information by viewing the Complaint, Appeal, and Hearing Procedures of the UConn Graduate Catalog.

If you cannot resolve your complaint with the University of Connecticut:

For online/distance learning students residing outside the state of Connecticut (with the exception of California). If you cannot resolve your complaint with the University of Connecticut, you may within two years of the incident complained of, file a complaint with Connecticut’s SARA portal entity, the Connecticut’s Office of Higher Education, by visiting https://www.ctohe.org/SARA/Default.shtml.

For online/distance learning students residing in California, which currently is not a member of SARA, you are advised to contact the California Bureau for Private Postsecondary Education at:  https://www.bppe.ca.gov/enforcement/complaint.shtml.